The Optimization of Employee’s Performance at Counseling, Service, and Taxation Consultation Office in Ogan Ilir Regency, South Sumatera Province

Dr. Hardiyansyah, Firmansyah Ade

Abstract


The purpose of this study is to determine and analyze the optimization of employee performance at the Office of Services, Counseling, and Consultation Taxation=Kantor Pelayanan, Penyuluhan, dan Konsultasi Perpajakan (KP2KP) in Ogan Ilir regency with limited human resources. The research data were taken from documentations related to regulations, service activities, consultations, counselings and management of employee performance; Observation on service activities, consultation and counseling in KP2KP the regency of Ogan Ilir; and also in-depth interviews with five informants and literature studies relevant to the study. The data then were analyzed using qualitative research method through explanatory research approach. The results showed that the optimization of employee performance with limited human resources could be achieved through employee empowerment, developing competence, high work motivation through adequate compensation, and leadership effectiveness.


Keywords


Public service, counseling, taxation, performance, competence, empowerment.

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